Terms and Conditions

Remember that we are distributors of several Colombian brands, these products are not manufactured by KATXI, so we are not responsible for any adverse effect that they produce, or for their misuse.

KATXI is not responsible for lost packages at the door of your house, after being delivered; The client is responsible for tracking your package and being attentive to its arrival, for this KATXI will send a tracking number to the email that customer proportion at the time of placing the order..

In the event that your order cannot be delivered due to missing or erroneous information provided by the customer at the time of placing the order, it will be the customer who must pay $7.99 again to cover the shipment.

After your order is dispatched you will not be able to modify your order, none of our products have change.

To access our guarantee policy, this will only be possible if any of our products arrives broken or in bad condition, for this a photo must be sent immediately after receiving the package, where it can be verified that the package has just been opened. and that the product is indeed in bad condition, after accepting the change, KATXI will send you a label with detailed information on how to return the product, once the product arrives at our warehouses, a new product will be sent to you (Same Product) , KATXI will cover both shipping costs; If the client does not send the damaged product to the KATXI warehouses one month after accepting the change, the client will be accepting that he will keep the product and KATXI will not be responsible for it.